Questions about Products and Orders

How can I search for a specific product in the store?

To search for a product, please use the search module at the top of the website. Enter the relevant information, and if it is available on the site, you will be shown a list of compatible results.

I am a legal entity. Can I make a purchase?

Yes, KitBrate.ro (kitbrate.ro) accepts orders from legal entities. To receive the invoice with the company's details, please enter the required information during registration or within the order process.

What should I do if I want the delivery to be made to an address other than the one specified in my customer account?

In this situation, during the order process, you will have the option to enter the relevant information for the desired delivery address.

Managing the Customer Account

I forgot the password for my account. What should I do?

If you have forgotten your account password, please use the "Recover Forgotten Password" option available on the Access Account page.

How do I proceed if I want to update the information in my account?

To update the information in your customer account, please log in to your account and then access the "Account Update" option, available in the My Account section.

Do I need an account to make a purchase?

To make purchases on this site, it is necessary to create a user account. This can be done even after you have added the desired products to your shopping cart.

Can I modify a placed order?

If you wish to modify an order, please contact us using the contact form on the site. Please specify the order ID, which you can find in the Order History section.

Can I find information about previous orders?

You can review the history of orders placed on the site by accessing the Order History section.

General Questions

I want to purchase a product that is out of stock. What should I do?

For more information about product availability, please contact us using the contact form on the site.

I want to obtain additional information that is not found on the site. What should I do?

In this case, please contact us using the contact form.